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CAMP Club Hub
Welcome to the CAMP Club Hub where you will find important training resources, forms, and all things needed to facilitate
the CAMP Club experience.
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News & Updates
Explore all announcements, news, and updates.
Manager Resources
Explore the CAMP Club Program Goals
Preparing for
CAMP Club
More than half the battle is building a team that embodies the CAMP and Marriott experience.
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Training Materials
Providing our great talent with a strong onboarding will enable them consistently to deliver CAMP and Marriott experience standards.
Operating A CAMP Club
Your guests will be dropping off their kids and it is crucial that the CAMP Club team instills confidence by exuding warmth and confidence.
Ongoing Support
Success will require transparent communication, monitoring performance and guest impressions.
Activity Library
Explore our Activity Library where you will find CAMP run-of-shows and step-by-step craft tutorial videos.
Timeline
Follow this timeline and checklist to ensure a seamless CAMP Club opening and continued success!
90 Days Pre-Launch
i.
Manager hired
ii.
Manager access to Camp Club Hub
iii.
Manager virtual training & onboarding with Camp Team
iv.
Setting expectations & goals
1.
Weekly manager meetings and tasks lists
60 Days Pre-Launch
i.
Manager and Camp team reviews talent recommendations and interview tools
ii.
Manager kicks off hiring process
iii.
Team hired
1.
Manager uploads pictures and bios of each hired team member to Camp Club
2.
Team completes Marriott training which should include:
a.
Marriott Employee Handbook/Guidebook
b.
Policy & Procedures
c.
Safety & Emergency Training
d.
Compliance Training
e.
Daily logistical details (clocking in/ out, break and meal rules, building access, etc)
i.
Manager works on first quarter activity calendar with Camp Team
ii.
Manager develops a supply list based on the activity calendar and play areas
1.
Shares with team CAMP for quality approval
2.
Shares with team Marriott for budget approval
iii.
Manager sources supplies post Camp and Marriott approvals
iv.
Manager receives and organizes supplies
iv.
Manager works on all internal and customer facing templates that need content inputs
1.
Activity guides
2.
Activity calendar
i.
Manager and Camp team finalize 3-day onboarding plan
1.
Includes assigning Marriott OTG leadership to co-lead training modules
ii.
Camp team focuses on training of trainers for Marriott leadership
1.
Requires scheduling 1-3 calls with CAMP Club leadership pre-arrival
iii.
Outline plan for setting up space:
1.
For training
2.
For opening
i.
Complete printing for all internal and external Camp Club needs
ii.
Set up Camp Club for training
iii.
Set up Camp Club for launch
iii.
3 day training program
iii.
Team building
iii.
Manager shadowing
iii.
Activity practice and “rehearsals”
i.
Weekly Camp team calls & support
ii.
Weekly recaps
iii.
Gathering feedback and refining
iii.
From guests
1.
From team
2.
Monthly photo submissions
iv.
1st month recap
v.
Attendance metrics
1.
Guest Feedback
2.
Any new hires
3.
Set goals for improvement
4.
Upcoming skill building plan
5.
Celebrate wins
6.
Requests for content/programming support
i.
Bi-weekly Camp team calls & support
ii.
Weekly recaps
iii.
Monthly photo submissions
iv.
2nd month recap
1.
Attendance metrics
2.
Guest Feedback
3.
Any new hires
4.
Set goals for improvement
a.
Upcoming skill building plan
5.
Celebrate wins
6.
Requests for content/programming support
i.
Monthly Camp team calls and Support
ii.
Weekly recaps
iii.
Monthly photo submissions
iv.
3rd month recap
1.
Attendance metrics
2.
Guest Feedback
3.
Any new hires
4.
Set goals for improvement
a.
Upcoming skill building plan
5
Celebrate wins
6.
Requests for content/programming support
v.
Prepare new season of activities
i.
Lock new season of activities
1.
Training
2.
Calendar
3.
Supplies
ii.
Quarterly Camp team calls and Support
1.
Quarterly virtual meeting between CAMP team and all onsite Marriott x CAMP Club Managers will become the permanent go-forward cadence
2.
Goal is to connect with the team and provide continued experiential support
a.
Recommending CAMP team leads this call - topics can include:
i.
Best practices, challenges, and support/ needs
iii.
Weekly recaps
iv.
Monthly photo submissions
v.
4th month recap
1.
Any new hires
2.
Set goals for improvement
a.
Upcoming skill building plan
3
Celebrate wins
i.
Camp Team Visit
ii.
Camp Team Training refresh
- Manager hired
- Manager access to Camp Club Hub
- Manager virtual training & onboarding with Camp Team
- Setting expectations & goals
- Weekly manager meetings and tasks lists
- Manager and Camp team reviews talent recommendations and interview tools
- Manager kicks off hiring process
- Team hired
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Submissions
CAMP Club supervisors juggle many responsibilities as part of running their CAMP Club, such as uploading materials on time and submitting weekly updates as well as requesting support as needed.
