CAMP x Marriott

3-Day Training Curriculum

CAMP will co-lead 3 days of training activities to prepare CAMP Club managers and teams to deliver the CAMP Club experience for guests. One of the primary goals of this training program is to create a collaborative and supportive team environment, leveraging the strength and knowledge of the Marriott Resort Leadership Team so that the Camp Club spirit can sustain even after we leave!

Downloads

Activity Calendar Template

Daily Focus & Coverage Chart Example

Coaching Scenario Cards

CAMP's recommendation is for Marriott resort training to occur before CAMP onboarding, including:

  • Marriott Employee Handbook
  • Policy & Procedures
  • Safety & Emergency Training
  • Compliance Training
  • Daily Logistics (i.e. clocking in/ out, breaks & meal rules, building access, etc.)

CAMP also recommends that Marriott subject matter experts support key elements of onboarding & training:

  • Manager Training (Day 1 of 3) - to align on logistics around ordering supplies, marketing CAMP Club programming, internal & guest communications plan, drop-off safety requirements, etc.
  • Team Training (Day 2 of 3) - to discuss expectations around Emergency & Safety procedures, adult to child ratios, CAMP Club capacity regulations, etc.‍
  • Team Training (Day 3 of 3) - to clarify resort procedures around building access, opening & closing CAMP Club, health & safety, waste maintenance, etc.

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Training 00 - CAMP Club Experience - Virtual Onboarding

Training Goal: Create engaging guest experiences while inspiring and developing teams.

Additional Resources: this training comes with additional available resources available. Please see the list below, review and download in preparation for trainings:

  • Activity Library
  • CAMP Club Activity Calendar Template
  • Daily Focus and Coverage Chart
  • Coaching Scenario Cards
  • CAMP Club Supplies List Template

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Training 01 - What is CAMP Club?

Training Goal: Familiarize staff with CAMP and the CAMP Club experience.

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Training 02 - Creating a Magical Guest Experience

Training Goal: Learn how to deliver a magical and memorable guest experience at CAMP Club. This will help to keep children engaged and delighted!

Additional Resources: this training comes with additional available resources available. Please see the list below, review and download in preparation for trainings:

  • Warm Welcome Scenario Cards

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Training 03 - Drop-Off Essentials

Training Goal: Learn about tools and techniques used to create and maintain a secure and organized environment. This will help children and their families to feel safe and supported!

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Training 04 - Working with Kids

Training Goal: Understand the basics of childhood development and how we can best create magic and make lasting memories for our guests of different ages, interests, and abilities!

Additional Resources: this training comes with additional available resources available. Please see the list below, review and download in preparation for trainings:

  • Child Development Cheat Sheet

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Training 05 - Experience BootCAMP

Training Goal: Practice delivering truly special, magical CAMP Club experiences!

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