The Onboarding Experience

CAMP will lead 3 days of on-site training activities to prepare CAMP Club managers and teams to deliver the CAMP Club experience for guests. Read more about what to expect below.

TRAINING PRESENTATIONS

The following training decks are available with guidance for trainers included in the notes section:

  • A Guide to Preparing for CAMP Club
  • What is CAMP Club?
  • Creating a Magical Guest Experience
  • Drop-Off Essentials
  • Working With Kids
  • Experience BootCAMP

TRAINING TOOLS

In addition to the presentations, you will also find:

  • Training Schedule Template (for new locations, new hires & a suggested ongoing skill-building cadence)
  • Activities that support Training topics
  • Activities & Printable materials to use for ongoing skill-building

ACTIVITY LIBRARY

Head to the activity library to find:

  • Step-by-step craft video tutorials
  • A collection of run-of-shows (each ROS includes activity details, engagement recommendations and timing tips!)

OPERATIONAL GUIDES

Operational Guides are available to offer guidance in running a smooth operation for each element of the CAMP Club experience, including:

  • A Manager guide to delivering the CAMP experience
  • Guides for managing and activating each CAMP Club zone
  • Marriott Bonvoy brand-specific guidelines

OPERATIONAL TEMPLATES

Find editable templates to use for program design and ongoing operations as well as forms to get in touch with your CAMP partners:

  • Activity Calendar Template
  • Supplies List Template
  • Guest-Facing Signage Templates
  • Team Bulletin Board & Poster Templates
  • Forms:
    • REVIEW SUBMISSIONS - Use this form to upload your proposed activity calendars, training schedules or new team member photos & bios! ‍‍
    • UPDATE SUBMISSIONS - Use this form to share updates with your corporate partners, including: Weekly Recaps and Photo Updates.‍‍
    • HELP FORM - Use this form to request help from your CAMP and Marriott corporate partners!
  • Scheduling Tools:
    • Daily & Weekly Planning Template

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